MembershipYour personal information
GDPR compliance.
How we look after and safeguard information about you:
Protecting your information
The data controller at National Removals Network is Sandy Edwards. We aim to provide you with the highest quality of care for your removal and storage service. To do this we need to keep records about you, your property and your personal belongings. We know that you value your privacy and the security of personal information held about you.
Information recorded
Information recorded about you may include:
- Basic details, such as address, name, telephone number and email address
- Our guiding principle is that we hold your records in strict confidence
Personal identification information
We will collect personal identification information from site users when Users register on our site. At registration Users will be asked for their name, the businesses name its postal address, email address and phone number.
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Sharing your personal information
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding site users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.
Legal basis
The legal basis for processing your personal data for consent.
GDPR states that consent must be unambiguous and involve a clear affirmative action (an opt-in).
Your right to view your records held.
You have the right to view information we hold about you and your move records. To request a copy, please write to Sandy Edwards and a copy will be provided within 20 working days.
Confidentiality
You have the right to confidentiality.
All of our staff contracts of employment contain a requirement to keep client information confidential.
Freedom of Information (FOI) Act 2000
The Freedom of Information Act, gives the general right of access to all types of recorded information held by the practice. The intention of the Act is to encourage a spirit of openness and transparency. Our company aims to fully support this.
Any individual or organisation can make a request for information. The applicant does not have to explain why this information is requested.
Responding to Freedom of Information requests
All requests for information will be responded to within 20 working days. A fee may be charged when dealing with a request. This will be calculated in accordance with the Act. If a fee is required for information requested, the 20 day timescale can be extended to up to three months. A typical fee is twenty pounds per request.
Should the request for information exceed the charges set by the Secretary of State, this practice does not have to action the request.
Policies and procedures
The National Removals Network have a number of important policies that detail how we provide care and service to our site users. Please ask us if you would like to see copies of the following policies or procedures:
- Confidentiality policy
- Data protection policy
- Information governance policy
- Complaints policy
- Privacy notice
Complaints
We welcome comments, suggestions and complaints so that we can continually improve our service to you. Please contact Sandy Edwards by email if you have a comment, suggestion or complaint. We always want to have satisfied site users.
If you need to contact us, please do so either by email or in writing.
Data Controller – Sandy Edwards
National Removals Network,
63 High Rd, Bushey Heath, Herts, WD23 1EE
